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New Jersey Volvo Sales & Service
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February 1, 2010 Dear Dave: As President and CEO of Volvo Cars of North America, it gives me great pleasure to inform you that your dealership has earned the 2009 Volvo President’s Club award. This distinction is granted each year to an elite group of Volvo retailers in the U.S. who have exemplified our Volvo brand values by providing exceptional customer service. At the same time, these retailers have achieved key business objectives related to vehicle and parts sales. At Volvo, our mission is to design, build, and deliver cars for a better life – for our customers, and the people important to them. While 2009 was a challenging year for the automotive industry, Volvo finished 2009 strong with seven consecutive months of year-over-year growth, helped by leadership from dealerships like yours. Your dedicated efforts in providing a premium customer experience – even in a challenging business environment – are essential for our mutual success. Let’s begin 2010 with continued enthusiasm as we introduce the new C30 and C70 models, a new XC60 R-Design mode, and an all-new S60! I am certain that you and your team will continue to set the standard for excellence in 2010 and beyond. Congratulations on an outstanding 2009! Sincerely,
Doug Speck
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